Ziina Is Spiraling Out of Control: Users Are Furious, Overwhelmed, and Losing Trust in the Platform Completely

Ziina’s reputation in the UAE is collapsing fast, and the backlash is only intensifying. Users everywhere are voicing the same painful, stressful experiences — accounts suddenly blocked, funds trapped for days or weeks, support agents who don’t seem to know what’s going on, and an overall feeling that the platform is unstable and unsafe. What should have been a convenient money app has turned into a constant source of panic and frustration for the people who trusted it.

The core issue driving this chaos is the flood of complaints about random, unexplained account freezes. Customers say they try to log in to make a simple transfer, only to find their accounts locked without any warning. Their money — money they need for daily life — is suddenly out of reach. Users describe this as terrifying, infuriating, and completely unacceptable. The worst part is that many say the reviews drag on endlessly, with no updates, no communication, and no clear timeline for when they will get access back.

The situation becomes even more infuriating when users try to contact customer support. According to dozens of reports online, Ziina’s customer service is painfully slow, unprofessional, and shockingly unhelpful. People claim they receive generic responses that don’t address their concerns. They say support avoids giving real answers, repeats the same copy-paste lines, and often leaves them waiting for days with no meaningful progress. For a financial platform handling people’s money, this level of support is disastrous.

This is why so many users now say they no longer feel safe keeping any amount of money on Ziina. They warn others that withdrawals may get stuck indefinitely, verifications may restart without explanation, and support may leave them completely in the dark. Customers shouldn’t have to live in fear that their money will suddenly become inaccessible — yet that’s the experience being shared across the internet.

On top of that, users report several more issues that make the situation even worse:
• verification processes resetting after being completed
• withdrawals pending for unreasonable periods
• customer service contradicting each other across different agents
• tickets being closed without solving anything
• unexplained restrictions suddenly appearing on accounts
• support ignoring direct questions about funds or timelines
• an overall lack of transparency in how the platform operates

These aren’t random glitches — users describe them as a consistent pattern that leaves them stressed, angry, and exhausted. People feel abandoned by a platform that should be protecting their money, not trapping it behind endless reviews and robotic customer service replies.

What makes everything worse is the silence. Customers say Ziina doesn’t address the widespread complaints publicly, doesn’t provide updates, and offers no clarity about what’s causing these issues. This lack of communication destroys trust faster than anything else.

Right now, users are loud, angry, and actively warning others to avoid the platform. The trust they once had in Ziina is gone — replaced by constant stress, financial uncertainty, and a sense of being completely unsupported. Unless the company radically improves its support, transparency, and internal processes, this backlash will continue to grow.